HR Employee Engagement Lead (Onsite)

Are you passionate about creating a positive and engaging workplace where employees feel supported and valued? As a Member Experience and Engagement Assistant Manager, you will play a key role in ensuring team members have the resources, guidance, and connections they need to thrive. If you enjoy building relationships, solving challenges, and making a real impact on employee experience, we’d love to hear from you!

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?
We are looking for a dynamic Member Experience and Engagement – Assistant Manager to ensure our team members feel valued, supported, and empowered in their roles. You will play a vital role in fostering employee well-being, engagement, and productivity by providing essential resources and support. As the key communication link between employees and external clients (line managers), you will help maintain strong relationships and a positive work culture. If you thrive in a collaborative environment and are dedicated to enhancing employee experiences, we want to hear from you!

What are you expected to do?

1. Resource and Support Management

• Provide direct support to employees, addressing HR, IT, training, and professional development needs.
• Proactively resolve operational or administrative challenges that impact employee productivity.
• Conduct regular check-ins to gather feedback and address employee concerns promptly.

2. Member Satisfaction, Engagement, and Retention

• Foster open communication to ensure employees feel connected and supported, especially in a hybrid work environment.
• Develop and implement initiatives to enhance engagement, satisfaction, and workplace experience.
• Identify potential challenges affecting employee retention and proactively develop solutions.
• Support employee well-being through mental health initiatives and wellness programs.
• Ensure employees feel valued and supported throughout their journey with the company.

3. Culture Building

• Promote company values through initiatives that reinforce an inclusive and positive work culture.
• Organize activities that align employees with organizational goals and foster a sense of purpose.
• Cultivate an environment of inclusivity, collaboration, and belonging to strengthen team cohesion.

4. Communication and Collaboration with Stakeholders

• Act as a liaison between employees and their external line managers, ensuring effective communication and issue resolution.
• Facilitate two-way feedback between employees and clients to enhance collaboration.
• Maintain open lines of communication to address workplace concerns in a timely manner.
• Partner with the Client Success Manager (CSM) and other stakeholders to address employee needs and align with company goals.
• Collaborate with stakeholders to implement initiatives that improve both employee and client experiences.

5. Performance and Relationship Management

• Support employees in understanding performance expectations and career growth opportunities.
• Build strong, professional relationships between employees and external clients to ensure effective collaboration.

6. Member Development

• Coordinate training and professional development programs to enhance skills and career growth.
• Encourage a culture of continuous learning and improvement.

7. Reporting

• Track and analyze key metrics related to engagement, satisfaction, and retention.
• Prepare and present regular reports on employee experience initiatives and outcomes.
• Use data insights to recommend and implement improvements.

8. Ad Hoc Tasks and Special Projects

• Support special projects and initiatives to improve the employee experience.
• Take on additional responsibilities as needed to address evolving organizational needs.

What sets this job apart?

✅ Impact-Driven Role – You will directly contribute to employee well-being, satisfaction, and retention.

✅ Collaborative Environment – Work closely with various stakeholders to create a supportive and engaging workplace.

✅ Culture of Growth – Champion learning and professional development to help employees thrive.

You’ll be a great fit if:

• You have a bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• You have at least 5 years experience in HR, with a proven track record in culture building, employee engagement, and fostering a positive workplace environment.
• You are skilled in managing hybrid or remote teams, ensuring employees feel supported and engaged.
• You are amenable to work onsite (Ayala, Makati Office).
• You have strong technical skills, including proficiency in HRIS systems, data reporting, and engagement tools.
• You have exceptional communication skills, both verbal and written, to manage feedback and resolve issues effectively.
• You demonstrate emotional intelligence, fostering positive relationships and understanding employee needs.
• You are a problem-solver, able to address workplace challenges with innovative solutions.
• You are data-driven, using analytics to guide engagement strategies and workplace improvements.

We will be absolutely thrilled if you also have the following:

• You have experience in stakeholder management, building trust-based relationships with employees and clients.
• You have expertise in employee engagement strategies, ensuring high satisfaction and retention rates.
• You have a background in culture-building initiatives, promoting inclusivity and collaboration.
• You are adaptable and thrive in a fast-paced environment, handling ad hoc tasks and evolving challenges.

Here are the benefits of joining our team:

• Competitive salary and professional development
• Collaborative client partnerships and a fun, inclusive work environment
• Opportunities for leadership, expertise, and global client exposure
• Monthly coaching, training, and career development
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Comprehensive HMO coverage with one free dependent

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance between our work for client teams and for the society by constantly making good impacts.
• Be proactive: We encourage brave thinking, continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?

Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

• Challenged, autonomous, momentum
• Learning, growth mindset
• Lead by our values
• Heard, cared for, make good friends

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What happens after you submit your application?

The whole process takes around 4 weeks:

• There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
• If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC, SSS, HDMF, TIN
4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.